Refund policy

Gharivo Return, Refund and Cancellation Policy

Return Eligibility

We accept return or replacement requests for products that are damaged, defective, incorrect, incomplete, or materially different from the product description.

Please contact us within 7 calendar days of delivery through the contact details listed on our Contact Information page. Include your order number and clear photos or videos showing the issue.

Items must be unused and returned with all accessories and original packaging where reasonably possible. Please do not send any product back without receiving return instructions from us.

Change-of-Mind Returns

We do not normally accept returns for change of mind, personal preference, minor colour variation caused by screen settings, or incorrect use of the product. This does not affect any rights available to customers under applicable Indian consumer law.

Damaged, Defective or Wrong Products

If an eligible product arrives damaged, defective, incomplete, or incorrect, we will review the evidence and offer an appropriate replacement or refund. For an approved issue caused by us or our fulfilment partner, the customer will not be charged return-shipping costs.

Non-Returnable Items

For hygiene and safety reasons, used personal-care items, opened consumables, perishable goods, hazardous materials, and customised products cannot be returned unless they are defective, damaged, incorrect, or otherwise covered by applicable law.

Cancellations

An order may be cancelled before it has been dispatched. Once an order has been dispatched, cancellation may not be possible. We do not charge a cancellation fee.

Refunds

After an approved return is received and inspected, we will notify you of the decision. Approved prepaid-order refunds will be sent to the original payment method. Approved Cash on Delivery refunds may require verified bank or UPI details from the customer.

Approved refunds are generally initiated within 7–10 business days. Your bank or payment provider may require additional processing time.

Contact

For return, refund, replacement, or cancellation assistance, contact us using the details displayed on Gharivo’s Contact Information page. Do not send a return to any address until Gharivo provides written return instructions.